If you have a complaint

At Aussie, we value our customers. We will always aim to be fair and responsive. If you have a complaint, you have the right to expect that we will handle it in a friendly and professional way.

When we receive a complaint, we look on it as valuable feedback that may help us to improve the services we offer and to ensure your needs are met in a satisfactory and appropriate manner.

If you wish to make a complaint, at any time email us at csliaison@aussie.com.au just write to us at the following address:

or Fax to 02 8297 0166

We will make all efforts possible to investigate your complaint, and advise you of the outcome as soon as possible. If the matter is not resolved to your satisfaction, you can then refer your complaint to the Credit Ombudsman Services Ltd, who can be contacted at:

Or telephone 1800 138 422
Or www.cosl.com.au