Lost or stolen credit cards and unauthorised use

We’re always looking out for any suspicious use on your card. If we spot something different from your normal spending patterns we may call you to confirm the transaction is really yours.

In most cases you won’t be liable for unauthorised or fraudulent purchases on your Aussie MasterCard* - provided you have:

• Not contributed to the loss - for example lent your card or told your PIN number to someone.
• Notified us of the suspected misuse of your card within a reasonable time.

Lost or stolen credit cards

Please report a lost or stolen card, as soon as possible on 1800 225 731 so that we can block all transactions on your account.

If you're overseas, call us on +61 3 8699 6997. We’re happy for you to reverse the charges.

We’ll send you a replacement card as soon as possible.

Unauthorised transactions

If you see any suspicious transactions listed, call us as soon as you can on 1300 660 841. Or download the dispute form and send it to us.

When checking your transaction record look out for:

• Multiple transactions when you can only remember one.
• Merchants you have never heard of.

Remember, sometimes the name of the store which appears on the statement maybe different from the store’s trading name – so check the name against your printed receipts.