Keeping your Aussie Mastercard account secure

We have lots of technology and processes in place to protect your card from fraud and we’ll call you if we spot any suspicious use on your card, but there are a few precautions you can take as well.

Protect your credit card information

When you receive your card, immediately sign the strip on the back. Don’t let anyone else use your card. When it expires, cut it in half.

Protect your PIN

• Memorise your PIN (Personal Identification Number) and destroy the piece of paper it came on.
• Don’t keep a reminder of it in your wallet along with your credit card.
• Don’t let anyone else know your PIN – even family and friends.
• Don’t let anyone else see your PIN when you enter it into an ATM or any other electronic terminal.
• Don’t write your PIN on your card, even if you try to disguise it.

Take care when shopping online

Deal only with reputable sites. Anyone can establish an internet site, so if you’re unsure, request more information about the company and ask about its return and refund policy.

Look for the padlock symbol at the bottom of your internet window. It means the site is encrypted – making it difficult for another person to intercept the information you send over the internet.

Keep an eye on your card

When paying for things, particularly when overseas, try not to let your card out of sight. Make sure when you make purchases the card is given back to you, always check the amount you are signing for when making a purchase, and ensure your card isn't scanned twice.

Don' reveal your credit card details

Never give out your credit card details to anyone unless you are sure they are legitimate, even if contacted by someone claiming to be from Aussie.

Check your statements and account balance online

Regularly check your balance online or over the phone and review your monthly statement carefully. If there are any suspicious transactions, call 1300 660 841 immediately.

If you notify us of the suspicious transaction - and the transaction is found not to be yours - then you won’t be liable for the payment.

Remember, sometimes the name of the store which appears on the statement is different from the store’s trading name under, for example Joe Smith may trade as Acme Interiors.

Keep a record of purchases

You should always get a printed transaction record in a bricks-and-mortar store, so make sure you print out your receipts when you shop online as well. A full set of records makes it much easier to check your credit card statement and ensure that all the purchases have been authorised by you or an additional card holder.

Sign up for MasterCard SecureCode

For extra peace of mind sign up for MasterCard SecureCode.

It’s a free online security service that protects your card against unauthorised use when you shop online.

When you shop at participating online stores, you enter your MasterCard SecureCode password in the same way you would enter your PIN at an ATM. It means that only you can use your Aussie MasterCard online.

More information about MasterCard Secure card is available on the MasterCard web site.

Click to enrol for Mastercard Secure Code Abridged.

Store it safely

Try not to bend your card. Keep it away from magnetised objects (like your work security access pass or other credit cards) and loose change, or it may become deactivated.

Store it in a place where it’s not rubbing or scratching against another object - a separate compartment in your wallet is usually fine.

If your card stops working, call 1300 660 841 to order a replacement.