Frequently Asked Questions

What are the different motor vehicle insurance products offered by Aussie Insurance?

Aussie Insurance offers comprehensive, third party fire and theft, and third party motor vehicle insurance. Comprehensive motor vehicle insurance helps to protect you against damage you might cause to another person’s property, as well as covering your own car if it is stolen or damaged in an accident.

Third party property motor vehicle insurance offers no cover for your own car, but helps protect you against damage you might cause to other people’s property in an accident. Third party fire and theft motor vehicle insurance helps protect you in the same way as third party property motor vehicle insurance. However, this type of insurance also covers your car against loss or damage, to certain limits, caused by fire or theft.

What is an agreed value?

An agreed value is an amount Aussie Insurance can agree upon with you to insure your vehicle and is valid for the term of the motor vehicle insurance policy. When you take out comprehensive insurance or Third Party Fire and Theft with Aussie Insurance, your car will be insured for an agreed value.

What excesses apply for motor vehicle insurance?

When you take out motor vehicle insurance, you will need to choose a basic excess which will be the amount you need to pay in the event of a claim. However, in the event of a claim, if you or anyone who drives your vehicle falls into one of the following categories, an additional excess may apply on top of your basic excess:

• Age excess – For drivers under 21 and for drivers from 21- 24 years of age.
• Inexperienced driver excess – For drivers over 25 years of age and over, who have not held an Australian license for more than two years.
• Undeclared young driver excess – For a driver under the age of 25, who at the time of the accident has not been declared or nominated as a driver on your insurance policy.
• Special Excess – A special excess may be applied to your insurance based on your driving record and insurance history. If a special excess is applied, you will be advised in writing and the excess will appear on your insurance certificate.

What are the optional extras I can add to my comprehensive motor vehicle insurance?

When you take out comprehensive motor vehicle insurance, you can choose to add excess-free windscreen or hire car cover onto your policy.

How do I lodge a motor vehicle insurance claim?

With no forms to fill out, lodging a motor vehicle insurance claim is easy. You can find out more about motor vehicle insurance claims on the motor vehicle insurance claims page online.

Does Aussie Insurance have age restrictions on its motor vehicle insurance?

In order to offer affordable, fair motor vehicle insurance premiums for the majority of people, Aussie Insurance does have age restrictions on its policies. Generally, Aussie Insurance will insure drivers aged between 18 and 80. However, certain vehicles have higher age minimums.

Does Aussie Insurance cover learner drivers?

Aussie Insurance's motor vehicle insurance policies cover learner drivers under 25 years of age, as long as they are being taught to drive by their parent who is a nominated driver of the vehicle. The learner driver must hold a valid learner licence or learner permit or equivalent for the state or territory they live in.

How do I make changes to my motor vehicle insurance policy?

If you need to make any changes to your motor vehicle insurance, you can do so by calling the Aussie Insurance customer service team on 1300 73 26 44. Depending on the nature of the change, your motor vehicle insurance premium may change. However, Aussie Insurance doesn't charge any administration fees to make changes on your motor vehicle insurance policy.

What payment options does Aussie Insurance have?

You have the option to pay for your policy annually, or pay by the month at no extra charge. You can pay for your policy using MasterCard, Visa or use a savings account. There are no payment forms to fill in, you can give Aussie Insurance your details online or over the phone when you take out your policy.

Who is the Insurer?

Aussie Motor Vehicle Insurance is issued by The Hollard Insurance Company Pty Ltd (Hollard) ABN 78 090 584 473 of Level 38, 2 Park Street, Sydney NSW 2000 and promoted by AHL Investments Pty Ltd (Aussie), ABN 27 105 265 861 of Level 23, 363 George Street, Sydney NSW 2000.

Hollard has been operating in Australia since 1999, issuing more than 150,000 policies and insuring more than $2 billion worth of assets in that time. Hollard is an insurer authorised to carry on insurance business in Australia under the Insurance Act and is subject to the prudential requirements of that Act .

The international Hollard Group conducts business in Australia, Africa, the UK, USA and South East Asia. You may learn more about Hollard at www.hollard.com.au.