How to make a claim on your home insurance
Aussie Insurance aims to make the claims process for your home and contents as simple as possible, with no forms to fill in, ever.
If an event occurs where you need to make a claim, follow this simple checklist:
- Do what you can to prevent any further loss, damage, cost or liability
- Tell the police immediately if the claim involves theft, attempted theft, malicious acts, civil unrest or impact by a vehicle and get an event number
- Call Aussie Insurance on 1300 73 26 44.
Proof of ownership
When you make a claim under your home and contents insurance for loss or damage to an item, Aussie Insurance will require proof that you owned the item and of its value, otherwise your claim may not be paid. The easiest way to keep records for your home and contents insurance is by keeping receipts, manuals and warranties for any items you purchase. If you cannot find any of these, you can for example, take detailed photographs of your property and get valuations from an Australian registered valuer of your jewellery, art and other valuables.
Contact the home insurance claims team:
Claims phone number
1300 73 26 44
Claims email
Claims@realinsurance.com.au
Claims mailing address
Aussie Insurance
Claims Service
Locked Bag 9042
Castle Hill NSW 1765
Aussie is a trading name of AHL Investments Pty Ltd ABN 27 105 265 861, an authorised representative of The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 AFSL 241 436, the issuer of the general insurance products promoted by Aussie. Please read and consider the relevant Product Disclosure Statement to see if Aussie Insurance’s products are right for you.