Supporting customers through COVID-19
Hear a message from our CEO, find hardship support and FAQs.
Aussie is here to help
It's been an unsettling week for Aussies around the country and many of our customers have reached out to us with questions about their home loan during these uncertain times.
Customer services response times
We’re currently experiencing higher than usual wait times. We thank you for your patience and understanding during this time as we work to help all customers.
Aussie home loans customers
If you’re an Aussie Home Loans customer, you can continue to service your home loan through your online banking portal, including making changes to your repayments and accessing your available redraw. You can find information about assistance with home loan repayments and other types of relief for your home loan product below.
Aussie broker services
Our mobile brokers and retail stores remain open for business. You don’t need to leave your house to get home loan help. We’re still available over the phone, via video call or email. Our dedicated team is here to support you during this challenging time and we thank you for patience as we navigate this together.
Hardship support and FAQS
Hardship support options
If you’re an Aussie Home Loans customer, there are steps you can take to reduce your risk and feel more prepared during this challenging time.
Everything you need to know about how we can support you during this time.
A letter from our CEO, James Symond
We are committed to coming through the current situation stronger than ever.