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James Symond

Australia’s largest mortgage broker, Aussie Home Loans, has posted a record $20 billion in home loan settlements across the Aussie Group, including $16.8 billion through its Aussie branded channels of mortgage brokers and franchise stores during 2014-2015.

The record breaking year was capped off in June with settlements during the month at a record $1.98 billion, including wholesale mortgage aggregator nMB, with Aussie’s retail channel settling more than $1 billion of loans for the first time.

Chief Executive Officer of Aussie, Mr James Symond, said “We achieved all of our ambitious growth targets for the year, with our retail and mobile broker channels both reporting record levels of lending volumes.

“Aussie also reached an important milestone in our 23 year history, employing our 1,000th mortgage broker, while we have just opened our 175th purpose-built store. The mobile mortgage broker channel is also going full steam ahead, settling a record $600 million in June.

“Borrowers are flocking to property during the current historic low interest rate climate, which I believe is set to continue for the foreseeable future,” he added.

The Aussie Group loan book, including nMB, is nearing $70 billion and Aussie’s branded home loan products are currently the most popular from its range of hundreds of home loans on its panel of 19 lenders.

Mr Symond said “We are continuing to invest heavily in technology and customer service to improve customer experience and our own productivity, with one example being our plans to establish an Aussie Customer Service Centre in-house this October.

“In this increasingly competitive home loan market, we need to deliver the best customer service proposition possible to our customers and brokers across all areas of our business and have determined our own customer service centre based in Sydney will contribute to achieving this goal,” he added.

Aussie is continuing to invest heavily in its people, with industry leading training and mentoring programs, and a recruitment drive is underway to bring on more mobile brokers and franchisees.

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