Mr John Symond, Executive Chairman of leading mortgage broker Aussie Group, has announced the appointment of James Symond as Chief Executive Officer, effective immediately.
As a member of Aussie’s executive team and leader of the sales team since 1997, James has been instrumental in Aussie’s strategic growth and broadening the group’s channels to include the successful Aussie branded retail stores to complement the mobile broker channel.
Mr Symond said “James’ leadership has been instrumental in driving growth of our sales channels to 170 retail stores, with 1,250 brokers lodging more than $2 billion in residential home loans each month”.
James is a recognised and respected leader across our industry and a former President of the Mortgage and Finance Association of Australia (MFAA). He continues to be a strong advocate for lifting the professional standards of mortgage broking in Australia and continues to champion the industry.
Mr Symond said “James has been with Aussie from the start 23 year ago. His dedication and passion for the business and our people has continued to drive our growth and success. It was clear after a rigorous international search and comparing a number of external candidates, James was the candidate with the best industry knowledge, track record and passion to be Aussie’s CEO”.
To allow James to focus more broadly across the entire business, a new position has been created - Chief Operating Officer (COO) - to be filled by Quentin Boyes, whose responsibilities will include finance, legal, risk and compliance, distribution and broker support.
James Symond said “This renewed and centralised focus will enhance Aussie’s existing processes, disciplines and metrics and provide greater support to our sales team”.
Mr Boyes is currently the Executive General Manager - Direct Channels for the Commonwealth Bank, where he has worked for 11 years in a variety of roles. He has an impressive track record of enhancing service delivery by building a team culture which puts the customer front of mind.
James Symond said “Quentin’s experience will strengthen our business at a time where we are experiencing unprecedented growth. We now have a sophisticated network of stores and brokers across Australia and I intend to grow this footprint further, while generating a greater share of the home loan market for the Aussie brand of home loans”.
John Symond said “This is an exciting time for our business. I am confident that with James as CEO, supported by our driven Executive Management Team, Aussie will continue to grow strongly in coming years”.
Mr Boyes said “I am excited to be taking up this newly created role to work under James and with the experienced executive team of Aussie. My role will be to support James and refine Aussie’s systems to manage the very solid growth being posted by Aussie”.
Aussie is on the expansion trail with a recruitment drive for mobile brokers and franchisees of new stores, offering tangible career paths, featuring intensive training programs, business and brand support from Aussie.