Celebrating its 20th year of operation, Aussie Home Loans is embarking on an aggressive growth path to substantially increase its broker numbers, while providing more intensive training of new and existing mortgage brokers.
Now employing or contracting more than 1,000 people, Aussie plans to significantly lift its number and skill levels of its 750 accredited mortgage brokers over the next few years.
The group now has a loan book worth about $42 billion and 150 stores, with more than 250,000 customers being serviced 24 hours a day, seven days a week.
Aussie’s General Manager People, Ms Lynda Harris, said “We are investing heavily in recruiting and training our new and existing brokers, while being very stringent in them reflecting Aussie’s values of being inspired, committed, authentic and spirited”.
Aussie’s key objective is to be the most highly trained and professional large mortgage broker. To achieve this, Aussie now conducts a three week Induction Program for new Brokers which is externally accredited as a Diploma of Financial Services (Mortgage Broking Management) and all brokers need to successfully complete this qualification before they first meet a customer.
To further reinforce the skill and knowledge development, there follows a structured six to eight week program, providing ongoing support through intensive skill development and one on one coaching with a sales manager.
In addition to new brokers, Aussie’s existing mortgage broking team are participating in training programs to upgrade their qualification from a Certificate IV Financial Services (Mortgage Broking) to the Diploma and every broker in the Aussie network will have this qualification by 1 July 2012.
James Symond, Executive Director Sales and Distribution says “ Aussie always aims to lead the industry and this is another example where we are ensuring customers are delivered the best and most professional broking service available”.
Aussie’s mortgage brokers represent 16 home loan brands, including all four major banks, while also offering Aussie Home Loans’ own suite of products, with more than $1 billion worth of mortgages now being settled each month.
Executive Chairman of Aussie, Mr John Symond said “We see an opportunity to re-ignite competition in the financial services sector, particularly in home lending, where there is a gap in the market for competitive mortgage rates and excellent service levels.
“We are setting in place our plans to continue our growth for the next 20 years, with a strong management team, a great service model and an expanding product range to service young and old Australians”, concluded Mr Symond.