Australia’s largest retail mortgage broker, Aussie officially has the most highly qualified team of any large mortgage brokerage in the country.
Aussie is recognised by brokers and customers alike for its high level of training and service standards having last month been awarded Best Career Development in the Banking & Finance Awards. All of its brokers have, or are in the final stages, of a Diploma of Financial Services (Mortgage Management), which is an externally credited and nationally recognised qualification, with the entire Aussie Sales leadership team now also holding this Diploma.
“No other major brokerage has achieved this level of qualification” says Executive Director James Symond. “Ensuring all of our brokers are diploma qualified underpins our commitment to provide the best possible service to our customers.”
“By linking the significant learnings from the Diploma with our proven Academy Program which includes mentoring, on-the-job coaching, training and skill development, we are ensuring we are leading the market providing a quality service offering. It gives customers peace of mind with the knowledge their broker has the highest level of expertise to help them with their property purchase. We want all customers to ask their broker if they are qualified to offer advice, and to check they are a member of an industry body with consumer advocacy at its heart like the MFAA, as is the case with Aussie,” he concludes.
Aussie Broker Whitlam Malkoun says: “Completing the Diploma taught me that growing my business revolves around the customer and not the transaction. I was more aware of working on my business and not just in my business and it gave me a renewed confidence. I am now focussed on always approaching my business in a different and more productive manner, keeping the customer at the centre of it and focusing on growth.”