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james symond award

Australia’s leading mortgage broker, Aussie Home Loans, has been named as the Gold Winner in the highly competitive ‘Home Loan Mortgage Brokers’ category of the 2016 Reader’s Digest Quality Service Awards.

Aussie beat off challenges from other major banks and mortgage brokers in the awards, which were judged through an independent survey of more than 1,500 Australians.

Chief Executive of Aussie, Mr James Symond, said “We are delighted to win this very important award as the core of Aussie’s business is customer service. With 180 Aussie stores and 1,050 mortgage brokers across the country, we have never been in a better position in our 24-year history to help Australians find the right home loan.

“We’re receiving record numbers of customers knocking on our door who are looking for expert help in navigating this increasingly complex and confusing home loan marketplace. There’s a wide range of home loans and mortgage brokers out there today, so it’s important consumers find the right partner who is on their side and who will help them achieve their financial and property ownership goals,” he said.

“More than half of all home loans in Australia are now being facilitated through a mortgage broker, so today being a mortgage broker alone is not enough. In my opinion, it’s the perception of the brand and your service proposition that sets brokers apart and that’s why this award is so important for us,” he added.

For more information about Aussie or to book a free appointment with your local, expert Aussie Mortgage Broker, visit