IT’S rare for any business to have a 100 per cent customer satisfaction. But that’s exactly what Aussie Tweed Heads achieve regularly.
Each quarter, Aussie conducts a satisfaction survey with all of its recent customers, asking a number of questions including whether they would refer someone to the business. For the last two quarters Aussie Tweed Heads has received a perfect 100 per cent rating.
For over a decade, Rod and Lenore Jackson have been helping the people of the Tweed achieve their dream of home ownership.
The pair have a simple philosophy when it comes to customer service.
“If we do not we know that they will not refer business to us,” Lenore says. “And as 90 per cent of our business comes from customer referrals, we know that we have to be the best of the best!”
One of the comments received from a recent customer in the survey says:
“Rod Jackson always kept me fully informed on the progress of my initial loan and the subsequent refinancing. When I first took out a loan Rod bent over backwards to ensure documentation and requirements from my perspective was in place to receive prompt approval. The same can be said when I took out refinancing. Very much in touch with his clients and always followed the progress of my loan after settlement. Seems he goes the extra mile for his clients.”
While another says: “Rod Jackson at Aussie South Tweed was extremely helpful, knowledgeable, professional and friendly. I would not hesitate to recommend his services to any one searching for a broker. We will certainly seek out his help again in the future. Professional, knowledgeable, extremely friendly and instills a feeling of trust and confidence. Most important Rod Jackson is reliable and true to his word.”
With over 50 years combined experience in the financial industry, Lenore and Rod lead a great team of brokers and support staff who ensure the customer’s experience is on ethey won’t forget.
One customer says: “An asset to Aussie. Aleasha McLennan at the Tweed store went above and beyond the call of duty for us and I can’t thank her enough, she was on top of everything and I haven’t stopped telling people about her. She deserves a medal.”
The Jacksons are also heavily committed to the local community, sponsoring movie nights at the local school; buying equipment for the touch football association as well as running their own networking group.
For more information, please contact: Lenore or Rod Jackson, Suite 1/139 Minjungbal Drive, Tweed Heads South NSW 2486, T: 07 5524 4571 or 0410 432 900.