At Aussie, we value our customers. We will always aim to be fair and responsive. If you have a complaint, you have the right to expect that we will handle it in a friendly and professional way.

When we receive a complaint, we look on it as valuable feedback that may help us to improve the services we offer and to ensure your needs are met in a satisfactory and appropriate manner.

If you wish to make a complaint, just write to us at the following address:

Customer Dispute Resolution
AHL Investments Pty Ltd
Locked Bag 19
Royal Exchange
NSW 1225

or Fax to 02 8297 0166

If you wish to lodge a complaint online now, please use the complaint form.

If you encounter issues whilst lodging your complaint or compliment online, or if you fail to receive an email confirming that your complaint or compliment has been lodged, please email details of your complaint or compliment and your preferred contact details to:

We will make all efforts possible to investigate your complaint, and advise you of the outcome as soon as possible. If the matter is not resolved to your satisfaction, you can then refer your complaint to the Credit and Investments Ombudsman, who can be contacted at:

Case Management
NSW 1235

Or telephone 1800 138 422


We always welcome compliments on our service, and it helps us to recognise the efforts of our team.

To send us a compliment online now, please use the compliments form.