At Aussie, we value our customers. We will always aim to be fair and responsive. If you have a complaint, you have the right to expect that we will handle it in a friendly and professional way.
When we receive a complaint, we look on it as valuable feedback that may help us to improve the services we offer and to ensure your needs are met in a satisfactory and appropriate manner.
If you wish to make a complaint, just write to us at the following address:Customer Dispute Resolution
AHL Investments Pty Ltd
Locked Bag 19
If you wish to lodge a complaint online now, please use the complaint form.
If you encounter issues whilst lodging your complaint online, or if you fail to receive an email confirming that your complaint has been lodged, please email details of your complaint and your preferred contact details to: firstname.lastname@example.org
We will make all efforts possible to investigate your complaint and advise you of the outcome as soon as possible. If the matter is not resolved to your satisfaction, you can then refer your complaint to the Australian Financial Complaints Authority (AFCA)
AFCA may be contacted through:
The Australian Financial Complaints Authority (AFCA)
Telephone 1800 931 678
Australian Financial Complaints Authority,
GPO Box 3,
Melbourne VIC 3001
Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.
We always welcome compliments on our service, and it helps us to recognise the efforts of our team.
To send us a compliment online now, please use the compliments form.