What do you need help with?

Home loans

Home Loans - frequently asked questions


If your question isn't answered, please call us
or complete the enquiry form below

Call Aussie

1300 44 55 66

Mon - Fri : 8am - 8pm

Sat : 9am - 5pm

 

Personal loans

Personal loans - frequently asked questions


If your question isn't answered, please call us
or complete the enquiry form below

Call Us

13 13 55

Business hours

8am - 6pm

 

Insurance

Insurance - frequently asked questions

Insurance


If your question isn't answered, please call us
or complete the enquiry form below

Insurance

1300 244 266

Mortgage protection

1300 335 598

 

Credit cards

Credit cards - frequently asked questions


If your question isn't answered, please call us
or complete the enquiry form below

Call us

1300 660 841

If calling from overseas

+61 3 8699 6997

 

Meet with a broker

Let’s meet

Ready to meet a broker? Find your nearest Aussie store so we can set up a meeting.

Complaints

If you have a complaint

If you have a complaint, you have the right to expect that we will handle it in a friendly and professional way. When we receive a complaint, we look on it as valuable feedback that may help us to improve the services we offer and to ensure your needs are met in a satisfactory and appropriate manner.

Compliments

If you have a compliment

We always welcome compliments on our service, and it helps us to recognise the efforts of our team.

Sponsorship requests

Looking for sponsorship?

On a national level, Aussie is proud to sponsor OzHarvest. And we aren’t looking at any additional national sponsorships right now.

However, on a local level many of our stores love getting involved in the community. If your local team or organisation is looking for sponsorship assistance, just get in touch with your nearest Aussie store and ask them if they’d be interested.

Contact an Aussie employee

Get in touch

If you know which Aussie employee you're after, email them using the format

firstname.lastname@aussie.com.au .

If you need to find a broker, you can search for them by name using the Find a Broker online search.

Privacy

Contact privacy officer

Access to and correction of your personal information

It is important for us, and for you, that the information we hold is accurate and up to date. In this, we rely on you to help us. We ask that you contact us whenever there are any changes to your personal information, so that we can update our records.

The personal information we hold about you is yours to access and correct, and as such we can provide you with general information, such as your name, address and contact details quite easily. There is no fee for making the initial request. More detailed information may not be as easy for us to access, and if necessary, in some cases there may be an access charge to cover the time we spend locating, compiling and explaining the information you ask for. If there is an access charge, we'll give you an estimate up front and confirm that you'd like us to proceed. Generally, the access charge is based on an hourly rate plus any photocopying costs or other out-of-pocket expenses. You'll need to make the payment before we start.

The process of providing you with access to or correcting your personal information may take up to 30 working days from the date of your request. If we refuse to give you access to or correct your information, we must give you written notice setting out the reasons for the refusal and the mechanisms available for you to complain about the refusal.

If you need to access or correct your detailed information, just write to us at the following address:

The Privacy Officer
Aussie
Locked Bag 19 Royal Exchange NSW 1225

Or email the privacy officer with your privacy request at privacy@aussie.com.au.

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