What do you need help with?
If you're an Aussie Home Loans customer and need help with your home loan, check your Aussie Online account or give us a call on one of the numbers below.
Aussie IQ, Aussie Optimizer and all other Aussie Home Loans settled before 2012
Insurance - frequently asked questions
To make a change to your existing home, landlord or motor policy simply contact the underwriter noted on your policy schedule or refer to the contact details below:
If your policy was issued after 15 May 2017
Contact: Allianz Insurance
Phone: 1300 491 283
If your policy was issued between 15 April 2014 And 15 May 2017
Contact: Auto & General Services
Phone: 1300 858 747
If you are unsure who your policy is issued through, please email firstname.lastname@example.org
Take all reasonable precautions to prevent further loss, damage or liability. Contact the police immediately to report any malicious damage, theft, attempted theft, burglary or loss of insured property.
Contact the Allianz Claims Call Centre on 1300 491 283 and advise the Claims Consultant of what has happened: the Claims Consultant will help you through the insurance claims process. Alternatively, you can make a claim via Allianz’s Online Claim Form.
Flood cover is an option on both Building and Contents in Home and Landlords policies. Please call us on 1300 491 283 to find out whether you are eligible for Flood cover.
For full details of terms, conditions, limits and exclusions of all our home insurance cover options, please refer to the relevant Product Disclosure Statement any supplementary PDS and Key Fact Sheets.
If you’re renting your home out to tenants, cover is not available under our Home and Contents Insurance unless you also live at the insured address. Through Allianz, we offer a product that has been specifically designed for landlords that you can consider instead. See our Landlord Insurance page for more information.
Through Allianz, we’ll cover your contents for loss or damage caused by an insured event both at your new and old address for up to 14 days after you first start to move. No cover is provided for loss or damage whilst items contents are in transit (unless you have Accidental damage cover).
Laptops, tablets, mobile phones, smart watches and other wearable technology away from the home under the Portable Contents optional cover. These items must be specified on your policy as Listed Portable Contents to be covered under this option. Allianz will not cover cracked glass or screens where this is the only damage to the item.
You must tell Allianz immediately if, during the period of insurance you start using any part of your home building for business, trade or professional purposes (except for a home office).
If you don’t, Allianz may not pay a claim in whole or in part under the policy to the extent permitted by law.
When Allianz receive this information, they may:
- propose changes to the terms and conditions of your policy
- charge you a higher premium
- cancel your policy
- decide not to offer to renew your policy.
Comprehensive Car Insurance
Covers damage to your vehicle, loss of your vehicle or property, theft and damage to other people's property such as their vehicle
Compulsory Third Party (CTP) Insurance
Insures you or any other driver of your vehicle against liability for death or injuries resulting from a motor vehicle accident for which you or the driver of your vehicle are at fault
Third Party Property Damage Car Insurance
Provides cover or loss against someone else's property.
Because your policy may have restrictions on a learner driver being covered in the event of a claim, you need to inform Allianz on 1300 491 283.
Yes. In the event that your son or daughter is involved in an accident in your vehicle and is not listed as a nominated driver on your insurance, he/she may have to pay the undeclared young driver excess, the age excess (if he/she is under the age of 25), and also the basic excess applicable to the policy, on condition that Allianz chooses to accept the claim.
Speak with an Allianz Insurance specicialst on 1300 491 283 if you need more information.
If you’d like to make a claim, just give us a call on 1300 33 55 98 and we’ll run you through the process.
Absolutely. You can put in a request to change your benefit amounts any time. But if you’re requesting an increase, the insurer will need to agree as well.
Of course you can. In fact, your cover operates independently to your home loan, so the benefits are paid to you – not the lender.
Put simply, if you’re the only person covered, then you’re the owner. This means you’re responsible for paying the premiums, and are entitled to the proceeds of any claim. If two of you are covered, the cover will operate separately, but you’ll jointly own the policy.
For a single life policy, the benefit will be paid straight to the owner or their estate. For a joint life policy, payment is made to both policy owners. But in the case of a death benefit, the benefits are paid to the surviving owner.
You can reduce or remove the benefit for either insured person at any time. Please note, confirmation from the policy owners will be required to authorise any changes.
You can also transfer the ownership of the policy at anytime – to do this, simply call 1300 33 55 98 and customer service will arrange a form for the current owners and new owners to authorise.
Yes – and it’s not a bad reason to quit! But so we can change your premium to the non-smoker rate, you’ll need to make a declaration that you’ve not smoked any substance for 12 consecutive months.
If your Aussie Mortgage Protection Plan was established after 27 September, 2015, it is jointly issued by Hannover Life Re of Australasia Ltd and QBE Insurance (Australia) Ltd. If it was established prior to that date, it is jointly issued by MetLife Insurance Ltd and ACE Insurance Ltd. If you are unsure of the date your policy was established, please call us or submit a query online through our insurance partner, ALI Group here www.aligroup.com.au/aussieinsurance.
Refer to the Product Disclosure Statement, Policy Document and Schedule you received when you took out the policy. If you would like to confirm what you are covered for you can visit our Insurance partner ALI Group www.aligroup.com.au/aussieinsurance or contact us on 1300 33 55 98.
If your question isn't answered, please call us
or complete the enquiry form below
- Level 28, 225 George Street Sydney NSW 2000
Telephone: (02) 8297 0000
- Level 7, 85 George Street, Parramatta NSW 2150
Telephone: (02) 9304 4200
- Ground Floor, 7 London Circuit, Canberra ACT 2601
Telephone: (02) 6122 1500
- Ground Floor, Shop 2, 151 Pirie Street, Adelaide SA 5000
Telephone: (08) 8205 7888
- Level 2, 327 Cambridge Street, Wembley WA 6014
Telephone: (08) 9267 4444
- 1st Floor, 33 Lytton Road, East Brisbane QLD 4169
Telephone: (07) 3248 5000
- Shop 6 & 7, 110 Brisbane Road, Labrador QLD 4215
Telephone: (07) 5500 7300
- Shop 7, Ryan Plaza Horton Parade, Maroochydore QLD 4558
Telephone: (07) 5430 0100
- Level 10, 28 Freshwater Place, Southbank VIC 3006
Telephone: 03 9679 9333
Get in touch
If you know which Aussie employee you're after, email them using the format
If you need to find a broker, you can search for them by name using the Find a Broker online search
If you have a complaint
If you have a complaint, it’s important you let us know how we can improve our services and provide a better experience for you in a friendly and fair way. To resolve your complaint please complete the form below:
Looking for sponsorship?
On a national level, Aussie is proud to sponsor OzHarvest. And we aren’t looking at any additional national sponsorships right now.
However, on a local level many of our stores love getting involved in the community. If your local team or organisation is looking for sponsorship assistance, just get in touch with your nearest Aussie store and ask them if they’d be interested.
Contact privacy officer
Access to and correction of your personal information
It is important for us, and for you, that the information we hold is accurate and up to date. In this, we rely on you to help us. We ask that you contact us whenever there are any changes to your personal information, so that we can update our records.
The personal information we hold about you is yours to access and correct, and as such we can provide you with general information, such as your name, address and contact details quite easily. There is no fee for making the initial request. More detailed information may not be as easy for us to access, and if necessary, in some cases there may be an access charge to cover the time we spend locating, compiling and explaining the information you ask for. If there is an access charge, we'll give you an estimate up front and confirm that you'd like us to proceed. Generally, the access charge is based on an hourly rate plus any photocopying costs or other out-of-pocket expenses. You'll need to make the payment before we start.
The process of providing you with access to or correcting your personal information may take up to 30 working days from the date of your request. If we refuse to give you access to or correct your information, we must give you written notice setting out the reasons for the refusal and the mechanisms available for you to complain about the refusal.
If you need to access or correct your detailed information, just write to us at the following address:
The Privacy Officer
Locked Bag 19 Royal Exchange NSW 1225
Or email the privacy officer with your privacy request at email@example.com.
Important: Coronavirus (COVID-19)
Due to the current precautions concerning COVID-19, operating hours for our Customer Contact Centre have temporarily changed to Monday-Friday, 8am – 6pm AEST.
During these hours we may also experience increased call volumes, and ask for your patience and understanding. If you need to view or make changes to your loan, you can head over to Aussie Online. You’ll be able to view and change your repayments, request a redraw, access your statements and more.
Thank you for your patience and we look forward to speaking with you soon.