If you have a complaint, you have the right to expect that we will handle it in a friendly and professional way. When we receive a complaint, we look on it as valuable feedback that may help us to improve the services we offer and to ensure your needs are met in a satisfactory and appropriate manner.
We always welcome compliments on our service, and it helps us to recognise the efforts of our team.
On a national level, Aussie is proud to sponsor OzHarvest. And we aren’t looking at any additional national sponsorships right now.
However, on a local level many of our stores love getting involved in the community. If your local team or organisation is looking for sponsorship assistance, just get in touch with your nearest Aussie store and ask them if they’d be interested.
Access to and correction of your personal information
It is important for us, and for you, that the information we hold is accurate and up to date. In this, we rely on you to help us. We ask that you contact us whenever there are any changes to your personal information, so that we can update our records.
The personal information we hold about you is yours to access and correct, and as such we can provide you with general information, such as your name, address and contact details quite easily. There is no fee for making the initial request. More detailed information may not be as easy for us to access, and if necessary, in some cases there may be an access charge to cover the time we spend locating, compiling and explaining the information you ask for. If there is an access charge, we'll give you an estimate up front and confirm that you'd like us to proceed. Generally, the access charge is based on an hourly rate plus any photocopying costs or other out-of-pocket expenses. You'll need to make the payment before we start.
The process of providing you with access to or correcting your personal information may take up to 30 working days from the date of your request. If we refuse to give you access to or correct your information, we must give you written notice setting out the reasons for the refusal and the mechanisms available for you to complain about the refusal.
If you need to access or correct your detailed information, just write to us at the following address:
The Privacy Officer
Locked Bag 19 Royal Exchange NSW 1225
Or email the privacy officer with your privacy request at firstname.lastname@example.org.