Joseph Jong

Customer feedback

Joseph is knowledgeable, honest, reliable, and provides exceptional customer service. I have and will continue to highly recommend him to anyone looking for a mortgage broker. Joseph was referred to me by my parents. He had helped them with finance before they had started their own business more than 10 years ago. My parents have been in routine contact with him ever since. My partner and I were living at my parent’s property and wanted to buy our own home. As first home buyers, we were not too sure where to start and the whole buying process seemed very difficult and daunting. My parents were adamant and strongly suggested that we should speak to Joseph. They held him in very high regards. Joseph was very courteous and patient. He spent a lot of time with us, listening to and understanding what we wanted to do to achieve. He was able to explain what government benefits were available to us as first home buyers, what the banks requirements were in terms of savings, deposits, and the criteria for loan approvals based on employment and incomes. This was all explained in very clear and simple to understand terms. Joseph personally handled the whole entire loan process and kept us informed at all times from the loan being preapproved, discussions on the various properties we had been interested in, communicating with our solicitor and the real estate agent, to obtaining the final loan approvals. He was always available and happy to answer any questions that we had. Joseph even came out to help us go through the loan contracts when they arrived. His confidence was re-assuring and he made us feel that we were in safe hands. We are extremely happy with Joseph’s service and grateful for his assistance. We have since referred friends and work colleagues to Joseph. I understand that Joseph has been able to help two of these work colleagues successfully achieve their own home ownership dreams!!

Stephanie S

Joseph first helped my husband and I refinance the loan on our original home back in 2009. Since then, he has assisted us in buying an investment property in 2010, purchase a commercial property via self-managed superannuation fund in 2012. He has also assisted our kids enter the property market buying their first investment property back in 2014 and has now helped them to restructure that property to allow our son to buy land to build his own home. Joseph is very responsive and is always available and willing to help. His knowledge, experience and ability to provide a workable solution is exceptional. He is the first person we look to when we are thinking of property finance. He has been part of our property journey for the past 10yrs. We have confidence in his ability to deliver. We continue to come back to him because of his exceptional customer service. There have been various times when we have discussed certain scenarios with Joseph working on reviews and assessments only for that scenario to change, and Joseph adapting to rework figures efficiently. Several times we have uncannily caught Joseph as he was about to take off on a short vacation. Although he was getting away, he continued to work on our loan proposal and made himself available for any urgent tasks. We have already referred many friends and work colleagues to Joseph and will continue to do so into the future.

Sharon M

I have known Joseph Jong since early 2012 when he first helped my wife and I buy our current home. Joseph was referred to us and he came highly recommended with a great reputation for his lending knowledge, experience, and willingness to help. At that time, I had an investment property held in my own name and our joint home, but we were wanting to upgrade to a bigger property. We were not sure if we could afford to buy a new home and keep everything or if we needed to sell one or both existing properties. From that initial meeting, Joseph came across as a person who just really cared. He listened to us intently and took the time to understand our situation completed. Joseph was able to clearly explain what each option involved, explain how the banks would assess the alternatives and calculate our capacity to borrowing based on each situation. After an initial review, Joseph was confident in finding us a solution given our situation even though my wife had only been in her job for a couple of months. Joseph was very patient. From that initial meeting, it would be almost 9mths before we were ready to proceed. During that time, Joseph had kept in regular contact with us without being overbearing. He was also happy receiving our calls just to answer any questions we had along the way. When we did eventually apply for a new loan, the whole process went through very smoothly as Joseph had completed all the initial ground work. Since buying in late 2012, Joseph continues to maintain contact with us offering to review our financial situation and the suitability of our current loans. We did restructure our loans in 2015 to reflect our changing circumstances, and we are now even considering buying another investment property in the very near future. For this new purchase, we have had Joseph come out several times this past year to look over the “numbers” and provide some guidance on what we can do. Joseph has been most willing to come and see us each and every time. We are very confident that with Joseph’s assistance, we will be buying another investment property very soon. Joseph has shown to be very reliable, honest and trustworthy. We are very happy with his service and have actively referred friends and work colleagues to him over the years. I have no hesitation in recommending Joseph’s services to anyone.

Vikrant M