Aussie Toukley

Customer feedback

Dear Aussie Toukley, just a quick email to pass on our appreciation for all of your assistance with our recent mortgage refinancing. We were lucky enough to be working with Rod Colquhoun who was amazing with his communication style and really got to know us and understand what we were hoping to achieve. He far exceeded our expectations (as we had a rather horrible experience with our previous broker) and made this entire experience so easy. He kept us informed through the entire process and responded to our questions promptly. He went over and above to deliver and pick up documents to ensure the refinancing occurred quickly and he always got it right the first time. Professionally, an absolute legend. Personally, one of the nicest men in the business. I could go on and on for days about how amazing Rod C and the team at Aussie Toukley are, but I am sure you get the picture. We are absolutely stoked with you guys and have been telling everyone we know about it. Keep up the amazing work and we look forward to working with you again in the future.

Kristin & Peter H.

I would like to compliment the Toukley team for their efforts in dealing with my recent settlement in particular Ron Lloyd and Bev Pearce. I have been an Aussie customer for the past 8 years (approx.) and in that time, I have had nothing but support from Ron and his team. Since dealing with Ron and listening to his advice, I have been able to broaden my investment portfolio by purchasing a further two investment properties and significantly reduce my personal home loan. Of particular note our latest settlement was a lengthy process consisting of approximately five months. This was directly related to dealing with difficult vendors, real Estate agents and vendor's solicitors. Ron took a strong lead in all issues from initial review of my financial situation to securing the best rates and bank available. He was also instrumental in dealing with numerous issues that arose until finalisation at settlement. Ron would constantly update me on the status of the loan, and was very flexible in last minute changes and alterations. It has been a constant theme with Ron and Bev where they continued to go above and beyond what I believe would be the highest level of expectations. I would like to reaffirm these negative issues experienced were in no way indicative of Ron or the Aussies process. I received information from conveyances and property managing agents confirming the vendors had a history of being very difficult people to deal with. I have no doubt settlement would not have been achieved without Ron's involvement. Furthermore this commitment and support was evident soon after with a friend that I had recommended to Ron. In speaking with my friend he expressed nothing but praise for the team and he himself has recommended this branch to others based on his experience. I am not aware of the processes within the 'Aussie' organisation and how franchises or agents are reviewed, assessed or valued. Therefore I am seeking assistance in putting my comments forward to the appropriate channels that the Toukley Branch be recognised by your organisation. I strongly believe the team should be commended for their ongoing support and genuine commitment to customers which I believe has a positive impact on the Aussie brand. I have no hesitation in recommending the Toukley branch to any of my family, friends, associates, and peers. I have strong support for this branch and plan on remaining a long term customer. Thank you again for your time and please pass on my gratitude on behalf of my family and friends for their outstanding commitment towards their work and customer service.

Bradley Atkins

I would like to thank Aussie Home Loans for my broker, Ron Lloyd. Ron has assisted us with several mortgages as well as my sister. Ron is always so professional and goes out of his way, above and beyond to assist us in any way he can. He understands us and what we want. We just wanted to put our appreciation out there so Aussie knew what a great, fabulous and dedicated member they had on their team.

Jessica Seaman.

5 years ago my partner and I purchased our first home. We shopped around for a good broker but found there were none willing to take the time to help us due to our difficult financial position, then we discovered Aussie. Ron Lloyd became our broker and he was able to think 'outside the box' and without any stress we were ... able to receive a home loan. Ron organised everything that was required and was always available to answer our questions. Five years on we went back to Ron to seek assistance with varying our loan. Once again Ron was extremely helpful and achieved the best result for us. I have also dealt with Jo who was lovely and very willing to go the extra mile for us. We will be Aussie Customers for life as a result of their excellent service. Ray and I highly recommend them. I just want to thank you Ron and your staff at Aussie Home Loans, Toukley for the prompt and seemingly effortless guidance and assistance with the recent debt consolidation and refinancing of our home loan.Admittedly having been with the same financial institution since the late 80's and having had a number of investment and personal home loans with them over that time I was dubious to look elsewhere for our refinancing needs, until we made enquiries with them and the whole process seemed 'all too hard' and were made to feel just like a number, not a loyal customer of the past 25 years. We received advice and the recommendation from a friend, who used to be in the finance industry and she told us to contact no one other than you Ron, as you knew your stuff. So we gave Aussie Home Loans Toukley a call to speak with you.Dealings from the very beginning were open, friendly and efficient by yourself and all representatives from your branch. You took some basic information and told us that refinancing would be 'no problems at all', which we knew was the case, but it was nice to have such a positive and encouraging response from someone we had never even met or had dealings with in the past. We were given the most prompt and professional service that we had experienced for a long time, even from our own bank. After a brief discussion and receiving an email outlining what supporting documentation was required for our application, we emailed these documents back and were so impressed that we had confirmation of loan amount and verbal approval within 24 hours of first making contact. We couldn't have asked or expected for any better service than that!We were continually communicated with to keep us in the loop concerning the application process and had contract documents to sign and return within a couple of weeks with settlement taking place shortly thereafter. I am so thankful that we did make that phone call to Aussie and have no hesitations in highly recommending them to anyone looking for any financial needs. We are one very happy customer. Thank you

Kylie

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