Hardship Support

Find your lender's contact information below

To support our customers during difficult times, Aussie Home Loans and our lending partners have established methods for our customers to seek financial support.

Aussie's own home loans

Read through our hardship support information


Other lenders 

We have listed our lenders' contact details below in alphabetical order. Including links to their hardship support information pages where available.

Adelaide Bank

Phone: 1300 650 259

Email: mortgagehelpadelaide@bendigoadelaide.com.au

Read through Adelaide Bank's financial difficult assistance

 

AMP

Phone: 13 30 30

Email: AB_Credit_Services_Hardship@ampbanking.com.au

Read through AMP financial hardship support

 

ANZ

Read through ANZ's hardship support information

 

Bank of Melbourne

Read through Bank of Melbourne's hardship support

 

Bank SA

Read through Bank SA hardship support

 

Bankwest

Phone: 13 17 19

Read through Bankwest's hardship support

 

CBA

Phone: 1300 720 814

Read through CommBank's financial difficulty support information

 

Heritage Bank

Phone: 13 14 22

Read through Heritage Bank's financial hardship information

 

HSBC

Phone: 1300 308 008

Email: customerassist@hsbc.com.au

Read through HSBC's hardship support information

 

HomeStart

Phone: 08 8203 4756

Read through Homestart's hardship support information

 

ING

Phone: 133 464

Read through ING's financial hardship support

 

Keystart

Phone: 1300 578 278

Email: hardship@keystart.com.au

Read through Keystart's financial difficulty information

 

Liberty

Phone: 13 11 33

Email: help@liberty.com.au

Message the customer team through the Liberty's Facebook page

Read through Liberty's hardship information

 

Macquarie Bank

Phone: 1300 363 330

Read through Macquarie Bank's financial assistance information

 

Old Macquarie Funded AHL Loans

Refer to Macquarie above

 

ME Bank

Phone: 13 15 63

Read through ME Bank hardship information

MyState

Phone: 13 80 01

Email: hardship@mystate.com.au

Read through My State's financial hardship information

 

NAB

Phone: 13 22 65

Read through NAB's financial hardship information

 

P&N Bank

Phone: 13 25 77

Email: financialhardship@pnbank.com.au

Read through P&N Bank's financial hardship information

 

Pepper/Activate

Phone: 1800 356 383

Read through Pepper's financial hardship information

 

St George

Read through St George financial hardship information

 

Suncorp

Phone: 1800 225 223

Read through Suncorp financial difficulty information

 

Virgin

Phone: 1800 701 997

Read through Virgin's help and assistance

 

Westpac

Read through Westpac's financial hardship information