If you have a complaint

If you have a complaint, it’s important you let us know how we can improve our services and provide a better experience for you in a friendly and fair way. To resolve your complaint please complete the form below.

For more information on how we will handle your complaint, read through our complaints resolution process.


Once we receive your complaint, we will send you an acknowledgment email which includes your complaint reference number. If you have any supporting documents relating to your complaint that you would like us to consider, please provide us with the documents by responding to the email.

For more information about how we collect and handle personal information, including how you can access or correct your personal information or contact us with any feedback, please read our privacy policy.