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A message from James Symond
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We know this is an unsettling time for many Australians around the country and you may have questions about your current or future home loan.
Aussie Select
If you are an Aussie Select customer who has experienced impacts to your health or your income due to COVID-19, please contact us on 13 13 33 to discuss how we can support you.
Aussie home loans customers
If you’re an Aussie Home Loans customer, you can continue to service your home loan through your online banking portal, including making changes to your repayments and accessing your available redraw. You can find information about assistance with home loan repayments and other types of relief for your home loan product below.
Aussie broker services
Our mobile brokers and retail stores remain open for business. You don’t need to leave your house to get home loan help. We’re still available over the phone, via video call or email. Our dedicated team is here to support you during this challenging time and we thank you for patience as we navigate this together.
Hardship support and FAQS
COVID-19 FAQs
Everything you need to know about how we can support you during this time.
Hardship support options
If you’re an Aussie Home Loans customer, here are options to reduce your risk.
Aussie's COVID-19 action plan
We are taking appropriate steps to continue to provide you with home loan help safely.
A message to Victoria from CEO James Symond
Aussie is committed to supporting you and your families during this time.
A letter from our CEO, James Symond
We are committed to coming through the current situation stronger than ever.
