Supporting customers through COVID-19

Hear a message from our CEO, find hardship support and FAQs.


Aussie is here to help

We know this is an unsettling time for many Australians around the country and you may have questions about your current or future home loan.

Aussie Select repayments deferral request

If you’re an Aussie Select customer and have experienced impacts to your health or income due to COVID-19 you can access home loan repayment deferrals for up to 6 months. You can submit your request through the Aussie Select repayments deferral form.

Aussie home loans customers

If you’re an Aussie Home Loans customer, you can continue to service your home loan through your online banking portal, including making changes to your repayments and accessing your available redraw. You can find information about assistance with home loan repayments and other types of relief for your home loan product below. 

Aussie broker services

Our mobile brokers and retail stores remain open for business. You don’t need to leave your house to get home loan help. We’re still available over the phone, via video call or email. Our dedicated team is here to support you during this challenging time and we thank you for patience as we navigate this together.

19 March RBA cash rate announcement

There has been a range of responses by lenders to the latest, out-of-cycle RBA cash rate cut. To find out more, read through the summary of how lenders have responded to the RBA cash rate change.


Hardship support and FAQS

Hardship support options

If you’re an Aussie Home Loans customer, here are options to reduce your risk.

Read more


Everything you need to know about how we can support you during this time.

Read more

A letter from our CEO, James Symond

We are committed to coming through the current situation stronger than ever.

Read more

Aussie's COVID-19 action plan

We are taking appropriate steps to continue to provide you with home loan help safely.

Read more