Lender Hardship Support and Contact Information

With the impacts of COVID-19, our lending partners have established methods for our customers to seek financial support. We have listed our lenders' contact details and links to their COVID-19 information pages where available.

Find your lender below

Adelaide Bank

Phone: 1300 650 259

Email: mortgagehelpadelaide@bendigoadelaide.com.au

Read through Adelaide Bank's Coronavirus Information

AMP

Phone: 13 30 30

Email: AB_Credit_Services_Hardship@ampbanking.com.au

Read through AMP COVID-19 Support

ANZ

Read through ANZ's COVID-19 Information

Aussie Activate

Phone: 1800 356 383

Aussie Elevate

Phone: 1300 650 259

Aussie Select

Phone: 13 13 33

Bank of Melbourne

Read through Bank of Melbourne's COVID-19 support

Bank SA

Read through Bank SA COVID-19 support

Bankwest

Phone: 13 17 19

Read through Bankwest's Coronavirus support

CBA

Phone: 1300 720 814

Read through CommBank's financial difficulty support information

Heritage Bank

Phone: 13 14 22

Read through Heritage Bank's COVID-19 information

HSBC

Phone: 1300 308 008

Email: customerassist@hsbc.com.au

Read through HSBC's COVID-19 help

HomeStart

Phone: 08 8203 4756

ING

Phone: 133 464

Read through ING's Coronavirus help and support

Keystart

Phone: 1300 578 278

Email: hardship@keystart.com.au

Read through Keystart's COVID-19 update

Liberty

Phone: 13 11 33

Email: help@liberty.com.au

Message the customer team through the Liberty's Facebook page

Read through Liberty's COVID-19 update

Macquarie Bank

Phone: 1300 363 330

Read through Macquarie Bank's Coronavirus information

Old Macquarie Funded AHL Loans

Refer to Macquarie above

ME Bank

Phone: 13 15 63

Read through ME Bank Coronavirus information

MyState

Phone: 13 80 01

Email: hardship@mystate.com.au

Read through My State's COVID-19

NAB

Phone: 13 22 65

Read through NAB's COVID-19 customer support information

P&N Bank

Phone: 13 25 77

Email: financialhardship@pnbank.com.au

Read through P&N Bank's COVID-19 update

Pepper/Activate

Phone: 1800 356 383

Read through Pepper's COVID-19 information

St George

Read through St George COVID-19 relief information

Suncorp

Phone: 1800 225 223

Read through Suncorp financial difficulty information

Virgin

Phone: 1800 701 997

Read through Virgin's help and assistance

Westpac

Read through Westpac's Coronavirus relief