Lender Hardship Support and Contact Information

26 March 2020|3 minute read


With the impacts of COVID-19, Aussie Home Loans and our lending partners have established methods for our customers to seek financial support. We have listed our lenders' contact details and links to their COVID-19 information pages where available.

Find your lender below

Adelaide Bank

Phone: 1300 650 259

Email: mortgagehelpadelaide@bendigoadelaide.com.au

Read through Adelaide Bank's Coronavirus Information



Phone: 13 30 30

Email: AB_Credit_Services_Hardship@ampbanking.com.au

Read through AMP COVID-19 Support



Read through ANZ's COVID-19 Information


Aussie Activate

Phone: 1800 356 383


Aussie Elevate

Phone: 1300 650 259


Aussie Select

Phone: 13 13 33


Aussie IQ, Aussie Optimizer and all other customers with Macquarie funded loans

Phone:1300 363 330


Bank of Melbourne

Read through Bank of Melbourne's COVID-19 support


Bank SA

Read through Bank SA COVID-19 support



Phone: 13 17 19

Read through Bankwest's Coronavirus support



Phone: 1300 720 814

Read through CommBank's financial difficulty support information


Heritage Bank

Phone: 13 14 22

Read through Heritage Bank's COVID-19 information



Phone: 1300 308 008

Email: customerassist@hsbc.com.au

Read through HSBC's COVID-19 help



Phone: 08 8203 4756



Phone: 133 464

Read through ING's Coronavirus help and support



Phone: 1300 578 278

Email: hardship@keystart.com.au

Read through Keystart's COVID-19 update



Phone: 13 11 33

Email: help@liberty.com.au

Message the customer team through the Liberty's Facebook page

Read through Liberty's COVID-19 update


Macquarie Bank

Phone: 1300 363 330

Read through Macquarie Bank's Coronavirus information


Old Macquarie Funded AHL Loans

Refer to Macquarie above


ME Bank

Phone: 13 15 63

Read through ME Bank Coronavirus information



Phone: 13 80 01

Email: hardship@mystate.com.au

Read through My State's COVID-19



Phone: 13 22 65

Read through NAB's COVID-19 customer support information


P&N Bank

Phone: 13 25 77

Email: financialhardship@pnbank.com.au

Read through P&N Bank's COVID-19 update



Phone: 1800 356 383

Read through Pepper's COVID-19 information


St George

Read through St George COVID-19 relief information



Phone: 1800 225 223

Read through Suncorp financial difficulty information



Phone: 1800 701 997

Read through Virgin's help and assistance



Read through Westpac's Coronavirus relief