Once your home loan is finalised, you’ll receive a welcome call within 48 hours to check that everything is set up correctly and to ensure you can access online banking to manage your home loan.
You can use online banking to:
If you need help or would like to make a change to your loan, you can get in touch with us by phone or email.
Call 1300 372 265
If you prefer email, get in touch with us at firstname.lastname@example.org.
If you’ve chosen to have an offset account, you’ll receive an Aussie branded eftpos card.
A few essentials about your Aussie eftpos card:
You can set up repayments through Direct Debit or BPAY. If you have questions about your repayments, get in touch with us on 1300 372 265.
The most painless way to pay off your home loan. It’s simply a direct debit you can set up through your online banking, which allows you to transfer money from one of your accounts to any other account with an Australian BSB and Account Number.
This means you can set up reoccurring payments to your home loan, so you don’t have to think twice about it.
You can use BPAY to schedule your home loan repayments too. Using the online banking portal, we’ve made the management of your BPAY payments easier with the following features:
Redraw means you can access any additional payments you’ve made to your home loan. With Aussie Edge, you can do this whenever you want for free, using online banking.
To do so, just select your home loan as the ‘From account’ when performing a funds transfer. You can transfer to another account, like a savings account, and it should be available to withdraw within 2 business days.
If you have an offset account, transfer the cash there, and you can use your eftpos card to immediately withdraw the funds.
Things to know about redraw:
Financial hardship is when you’re finding it hard to make your loan repayments. Be assured there are options available to help if you find yourself in this scenario.
When financial hardship comes up it’s often associated with an unexpected change in your circumstances. These changes could include job loss or reduced hours, a relationship change, a family death or major illness, or a natural disaster. These are major life events and can affect your finances.
If you have trouble keeping up with your loan repayments, you can call our funder, Bendigo and Adelaide Bank, on 1300 650 259 and talk to a member of their Mortgage Help team. The sooner you contact them, the sooner they can try to help you.
The team member you speak with will consider your personal circumstances and suggest a suitable option for your situation. The kinds of things that they’ll consider are your income and expenses, your assets and debts, and what’s likely to happen in the future. They may offer any of the following options depending on your situation:
The sooner you contact the Bendigo and Adelaide Bank's Mortgage Help team, the more options they are likely to have to help you.
These useful resources are also available:
Credit services for Aussie Edge products are provided by AHL Investments Pty Ltd (ACN 105 265 861, Australian Credit Licence 246786) and TicToc Online Pty Ltd (ACN 605 696 544, Australian Credit Licence 496431). Credit and any applicable offset accounts are issued by Adelaide Bank a Division of Bendigo and Adelaide Bank Limited (ABN 11 068 049 178 AFSL and Australian Credit Licence 237879). © 2021 AHL Investments Pty Ltd ABN 27 105 265 861 Australian Credit Licence 246786.