Speak with us

Got a questions about your loan? Speak with our Customer Contact Centre team on 13 13 33 Monday to Friday 8am to 6pm AEST, and Saturday 9am to 5pm AEST.



COVID-19 information

 

Operating hours for our Customer Contact Centre are now back to Monday – Friday, 8am – 6pm AEST, and Saturday 9am – 5pm AEST.

If you need to view or make changes to your loan, you can head over to Aussie Online. You’ll be able to view and change your repayments, request a redraw, access your statements and more.



Aussie home loan product contact information

Funded by Residential Mortgage Group (RMG).

Phone: 13 13 33

Mon – Fri: 8:00am – 6:00pm AEST

If you are overseas, call +61 3 9679 9500

Funded by Pepper Finance Corporation.

Phone: 1300 775 963

Mon – Fri: 8:00am – 6:00pm AEST

Funded by Bendigo & Adelaide Bank.

Phone: 1300 372 265

Mon – Fri: 8:00am – 8:00pm CST

Sat, Sun and Public Holidays (except Christmas Day, Good Friday and Easter Sunday): 9:00am – 4:00pm CST

Funded by Macquarie Securities Australia Limited (MSL).

Phone: 1300 653 039

Mon – Fri: 8:00am – 7:00pm AEST

 

Is your home loan with another lender?

Get in touch with your Aussie broker for help or call us on 1300 44 55 66.

Complaints

If you have a complaint, it’s important you let us know how we can improve our services and provide a better experience for you in a friendly and fair way.

To resolve your complaint, please complete the form so our team can follow it up.

Learn more about how we handle complaints by reading through the complaints resolution process.


Corporate offices

 

Head Office

  • Level 28, 225 George Street Sydney NSW 2000
    Telephone: 02 8297 0000

NSW

  • Level 7, 85 George Street, Parramatta NSW 2150
    Telephone: 02 9304 4200

ACT

  • Ground Floor, 7 London Circuit, Canberra ACT 2601
    Telephone: 02 6122 1500

SA/NT

  • Ground Floor, Shop 2, 151 Pirie Street, Adelaide SA 5000
    Telephone: 08 8205 7888

WA

  • Level 2, 327 Cambridge Street, Wembley WA 6014
    Telephone: 08 9267 4444

QLD

  • 1st Floor, 33 Lytton Road, East Brisbane QLD 4169
    Telephone: 07 3248 5000
  • Shop 6 & 7, 110 Brisbane Road, Labrador QLD 4215
    Telephone: 07 5500 7300
  • Shop 7, Ryan Plaza Horton Parade, Maroochydore QLD 4558
    Telephone: 07 5430 0100

VIC/TAS

  • Level 10, 28 Freshwater Place, Southbank VIC 3006
    Telephone: 03 9679 9333

 


 

Get in touch

If you know which Aussie employee you're after, email them using the format

firstname.lastname@aussie.com.au

If you need to find a broker, you can search for them by name using the find an Aussie Broker online search.