If you’ve made a complaint to us it will go through a process where we’ll:
In the event of a delay, where we haven’t given you a final response to your complaint within 30 days, we’ll let you know the reason for the delay and give you contact details to our external dispute resolution (EDR) scheme.
When making a complaint you need to:
If you encounter issues whilst lodging your complaint online, or if you fail to receive an email confirming that your complaint was successfully lodged, please email details of your complaint, supporting documents and your preferred contact details to:
If you need additional assistance to lodge a complaint, please call our customer service on 13 13 33, Monday to Friday 8am to 6pm AEST.
Aussie is a member of the Australian Financial Complaints Authority (AFCA), who can be contacted at:
The Australian Financial Complaints Authority (AFCA)
Telephone 1800 931 678
Australian Financial Complaints Authority,
GPO Box 3,
Melbourne VIC 3001