Australians want more expert guidance as confidence in their property plans dips during Covid-19

Media release

12 August 2020|3 minute read


  • Australians’ confidence in the property market dropped from 76 percent in January to 46 percent in June, with two in three Australians (65%) changing their property plans due to COVID-19
  • 42 percent of Australians with property plans want to take advantage of the market but do not know how
  • Over half (54%) of Australians want more guidance on property and home loans, with a third (36%) saying they would be more likely to engage a broker now than prior to COVID-19

New research has revealed that uncertainty arising as a result of the ongoing COVID-19 pandemic is leading two thirds (65%) of Australians with property plans to lose confidence in their ability to achieve their property goals.

Consumer confidence in the property market has also collapsed from 76 percent in January of this year, to just 46 percent in June. More than 6 in 10 – or 61 percent – of respondents further indicated that the pandemic has resulted in changes to their property plans, including a third (35%) who say they have delayed them.

The research, commissioned by leading mortgage broker Aussie, asked the same questions of Australians pre-pandemic in January, and again in June, highlighting the doubt COVID-19 has cast over Australians’ plans to buy or refinance their homes.

Despite the uncertainties, 42 percent of Australians said they want to take advantage of the market, but do not know how. This has led to over half (54%) wanting more guidance when it comes to their property and finances, while a third (36%) said they would be more likely to engage a broker now to help them better navigate the property market.

Aussie customer data supports the statistics, with enquires remaining relatively steady. Aussie saw a 1.8 percent increase between January to July 2020, relative to the same time period last year, while lodgements are up 16 percent year-on-year, showing that that many Australians are looking for ways to navigate the current environment to see how they can make their property plans a reality.

Aussie Chief Executive Officer, James Symond, said the strong number of enquiries shows that there is still interest in the market.

“There are many opportunities available right now that could make it favourable for Australians to enter the market, invest, downsize or refinance, including lender cashback incentives, reduced interest rates and government initiatives, such as the First Home Owner Grant, the $25,000 HomeBuilder grant, and the First Home Loan Deposit Scheme (FHLDS),” Symond said.

“During what has been a challenging time for many Australians, including a change in personal circumstances or financial outlook for some, brokers have an important role to play in helping Australians understand their options and make smart choices to keep their property goals on track.”


About Aussie

Aussie was founded in 1992 by John Symond and was widely credited for bringing competition to the Australian home lending industry. For nearly 30 years, Aussie Brokers have put progress within reach of more Australians, helping over 1.5 million customers with their home loan. Today, Aussie has the largest retail footprint of any mortgage broker brand in Australia.

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Caroline Raffan
Aussie | 0409 914 614