Read through our FAQs to find out more about Aussie Activate

Yay! You’re all settled. All the paperwork on your property purchase or refinance is all done and dusted, but what’s next?

Within 2-5 working days after settlement, we’ll give you a call to welcome you and provide your online banking information.

Within two weeks of settlement, you’ll also receive a letter confirming all your settlement details.

Helping you succeed doesn’t stop after you get a home loan with Aussie Activate. We’re committed to continuing to support you throughout your home loan journey, and as your circumstances change overtime we are here to help offer flexible loan solutions that grow with your needs.

You’ll receive statements every six months in January and July for the previous six months, which you can access through online banking.

Call us to request an interim statement if you need one.

Our team can help you with:

• General enquiries about your home loan
• Changing personal details
• Managing your repayment
• Changing your loan from variable to fixed
• Changes to your loan balance (top-ups)     
• Interest Only repayment applications     
  Custom statement requests

Your Aussie Broker is the best person to speak to about:     

• Your goals and next steps   
• Making sure your existing home loan still meets your needs    
• Insurance needs       
• Finance for other needs such as personal or work vehicles, business assets or equipment, renovations and more
  

Making additional repayments into your loan is a great way to pay off your home loan faster.

A redraw facility allows you to access extra repayments that you have made into your home loan. This is beneficial especially when you need additional funds to cover those unexpected costs or contingencies.

The amount of redraw available shown on any given day does not include future scheduled or recurring transactions or payments into your loan. It is your responsibility to ensure that you meet your minimum contractual repayment amount at all times.

To find out if you have redraw funds available, log in to your online banking account, go to the ‘Transact’ tab and select ‘Redraw’.

What are the pros and cons of accessing funds through redraw?

Pros: 

• There’s no change to the credit limit on your loan       
• Your repayment amount is not affected or changed     
• You’re using your own money     
• No impact to your credit history

Cons:     

• Any financial buffer you had built up will decrease     
• Your loan balance will increase by the amounts you redraw       
• There will be less money available if you require access to funds in the future

Yes, you can add or remove an offset account after settlement.

Call or email us for further assistance.

If you need additional funds, you may be able to borrow more in the form of an Additional Advance. Typically, it will be at a different rate from your existing mortgage.
 
Before you consider applying for a further advance, you should make sure that:

• the value of your home has increased significantly beyond the mortgage amount you originally borrowed – this is known as having equity in your property. 
• you’ve got a good credit record, and you feel comfortable with the additional monthly payments and confident you can afford them.

Ready to proceed? Speak with your Aussie Broker to discuss what options are available to meet your needs or get started on your top up application. 

If your card has been lost or stolen, call us straight away. We’ll cancel your card and issue you a new one. It usually takes about 7-10 days for your new card to arrive. You can still redraw your funds online to your nominated bank account while you’re waiting for your replacement card.
 
You should also call if you find a transaction on your account that you didn’t make. We’ll ask a few questions about the transaction and the merchant, in case it might have been made by someone you know, or is a direct debit you may have forgotten about. If your account has been compromised, we may need to cancel and reissue your card.
 
It’s important you protect your card and account by:

• protecting your pin, even from family and friends
• choosing random numbers, not a birthday or significant date
• not sharing or lending your card
   
  

Are you refinancing with your Aussie Broker? Your broker will be able to guide you through the process of discharging your existing loan for a smooth experience.

If you’re not using an Aussie Broker, call us as soon as possible to chat through the process and get your discharge sorted.

You’ll need to complete and sign a discharge form to get the ball rolling. A discharge can take some time, so don't wait until the last minute. A partial discharge can sometimes take longer depending how complex the details are.