Read through our FAQs to find out more about Aussie Activate

Support for existing Aussie Activate customers

family around dinner table

So you’ve settled your home loan and you’re wondering, what’s next? Or maybe you’ve been with us awhile and need to update your details, or make a change to your loan details.

This page will provide you with answers to some of our most commonly asked questions.

The below information is intended as a guide only and may differ for your personal situation.

To discuss what options are available to you, call 1300 775 963 or email

We’re available Monday – Friday 8:00am – 6:00pm (Sydney time).

Frequently asked questions


  1. I’ve just settled my Aussie Activate home loan, what happens next?
  2. Will I get statements?
  3. Who should I get in touch with for changes to my home loan?
  4. How can I access additional funds on my home loan?
  5. I’ve changed my mind about an offset sub-account. Can I still add or remove it?
  6. Can I increase my loan balance after I’ve settled?
  7. I need help with my VISA Debit card
  8. I’m refinancing to another loan, what do I need to do?