Read through our FAQs to find out more about Aussie Elevate

Support for existing Aussie Elevate customers

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So you’ve settled your home loan and you’re wondering, what’s next? Or maybe you’ve been with us awhile and need to update your details, or make a change to your loan details.

This page will provide you with answers to some of our most commonly asked questions.

The below information is intended as a guide only and may differ for your personal situation.

To discuss what options are available to you, call 1300 372 265 or email

We’re available Monday – Friday 8:00am - 8:00pm, Saturday, Sunday and public holidays 9:00am – 4:00pm (Adelaide time) excluding Christmas Day, Good Friday and Easter Sunday.

Frequently asked questions


  1. I’ve just settled my Aussie Elevate home loan, what happens next?
  2. Who should I get in touch with for changes to my home loan?
  3. Can I make extra repayments into my loan?
  4. What changes can I make to my fixed loan?
  5. I’ve changed my mind about an offset account. Can I still add or remove it?
  6. Can I increase my loan balance after I’ve settled?
  7. I’m refinancing to another loan, what do I need to do?