Read through our FAQs to find out more about Aussie Elevate

Support for existing Aussie Elevate customers

woman reading Aussie edge information on website

So you’ve settled your home loan and you’re wondering, what’s next? Or maybe you’ve been with us awhile and need to update your details, or make a change to your loan details.

This page will provide you with answers to some of our most commonly asked questions.

The below information is intended as a guide only and may differ for your personal situation.

To discuss what options are available to you, call 1300 372 265 or email ahlelevateservice@adelaidebank.com.au

We’re available Monday – Friday 8:00am - 8:00pm, Saturday, Sunday and public holidays 9:00am – 4:00pm (Adelaide time) excluding Christmas Day, Good Friday and Easter Sunday.

Frequently asked questions

 

  1. I’ve just settled my Aussie Elevate home loan, what happens next?
  2. Who should I get in touch with for changes to my home loan?
  3. Can I make extra repayments into my loan?
  4. What changes can I make to my fixed loan?
  5. I’ve changed my mind about an offset account. Can I still add or remove it?
  6. Can I increase my loan balance after I’ve settled?
  7. I’m refinancing to another loan, what do I need to do?