When you take out life insurance, it’s important that you get the highest standards of service in all your dealings with us and our insurer, Hannover Life Re of Australasia Ltd.
That’s why Hannover Life Re has adopted the Life Insurance Code of Practice (the Code). It’s the life insurance industry’s commitment to mandatory customer service standards and it’s designed to protect you, our customer.
We, at Aussie Insurance, are committed to assist Hannover Life Re with their efforts to comply with the Code.
The Code sets out the life insurance industry’s key commitments and obligations to customers on standards of practice, disclosure and principles of conduct for their life insurance services, such as being open, fair and honest. It also sets out timeframes for insurers to respond to claims, complaints and requests for information.
The Code covers many aspects of your relationship with your insurer, from buying insurance to making a claim, to providing options if you experience financial hardship or require additional support. It’s monitored by an independent committee, to ensure effective compliance by life insurers. Insurers can be sanctioned if they do not correct breaches of the Code.
You can get a copy of the Code on the FSC website at www.fsc.org.au and also a full list of the insurance companies it covers.