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Home, contents and landlord insurance claims
A convenient way to make a claim is via the online claim form. You’ll connect directly to Allianz, where you can submit an insurance claim notification 24 hours a day, 7 days a week, whenever it suits you.
Once it’s lodged, a claims consultant will contact you.
- Secure form
- No phone queues
- Immediate confirmation number for your reference
Over the phone - 24 hours a day, 7 days a week claims hotline
Alternatively, you can call Allianz on 1300 491 283 and a consultant will happily help you with the claims process.
Travel Insurance
Need to make a travel insurance claim? You can lodge a claim via the online claim form, by emailing travelclaims@allianz-assistance.com.au or calling 1300 725 154 and speaking with an Allianz specialist.
Mortgage protection plan (MPP)
If you’re going through a stressful time and need to make a claim – our insurance partner, ALI Group, are here to help.
If you need to make a claim for the Involuntary Unemployment Benefit simply complete the MPP claim form request and the team at ALI will be in contact with you.
For all other claims, please call ALI on 1300 33 55 98 and one of their team members will be happy to assist.
Customer service and product information
Steps to make a claim or speak with the right provider:
- Find your insurance type
- Select the dates that you took out your insurance
- Call or email their customer service team
Building, contents and landlord insurance
If you have an enquiry relating to your existing Allianz Insurance policy or would like to make a claim, please contact Allianz on the details below:
Allianz Insurance
Phone: 1300 491 283
Lodge a claim online 24/7 using Allianz’s Online Claim Form
Or Call Allianz 24/7 on 1300 491 283 and speak with a claims consultant.
If you are unsure who your policy is issued through, please email insurance@aussie.com.au
If you have an enquiry relating to your existing Auto & General policy, would like to obtain a copy of the Product Disclosure Statement or would like to make a claim, please contact the underwriter on the number below:
Auto & General Services
Customer Service Phone: 1300 858 747
Claims Phone: 1800 611 422
If you are unsure who your policy is issued through, please email insurance@aussie.com.au
Motor Vehicle Insurance
If you have an enquiry relating to your existing Allianz Insurance policy or would like to make a claim, please contact Allianz on the details below:
Allianz Insurance
Customer Service Phone: 1300 491 283
Lodge a claim online 24/7 using Allianz’s Online Claim Form
Or Call Allianz 24/7 on 1300 491 283 and speak with a claims consultant.
If you are unsure who your policy is issued through, please email insurance@aussie.com.au
If you have an enquiry relating to your existin Real Insurance policy, would like to obtain a copy of the Product Disclosure Statement or would like to make a claim, please contact the underwriter on the number below:
Real Insurance
Customer Service Phone: 13 19 48
Claims Phone: 13 19 48
Email: newclaims@realinsurance.com.au
If you are unsure who your policy is issued through, please email insurance@aussie.com.au
Mortgage Protection Plan
Mortgage Protection Plan
Customer Service
Phone: 1300 244 266
Hours of Operation:
8am-7pm Monday to Friday
(excluding NSW Public Holidays)
Customer Claims
Phone: 1300 244 266
Hours of Operation:
8am-7pm Monday to Friday
Postal Address:
GPO BOX 4737
SYDNEY
NSW 2001
Loan cover
Customer Service and Claims
Phone: 131 267
Email: askamp@amp.com.au
Hours of Operation:
8am-7pm Monday to Friday
Postal Address:
Customer Service
AMP Life Limited
PO Box 300
Parramatta NSW 2124
Life and Accident Insurance
Customer Service and Claims
Phone: 1300 244 266
Hours of Operation: 8am-8pm Monday to Friday
Postal Address:
Claims Department
PO Box 6728
Baulkham Hills NSW 2153
Funeral Insurance
Customer Service and Claims
Phone: 1300 244 266
Email: insurance.enquiries@aussie.com.au
Hours of Operation:
8am-10pm EST
Monday to Friday
Postal Address:
Claims Department
PO Box 6728
Baulkham Hills NSW 2153
Travel Insurance
Customer Service
Allianz Global Assistance
Phone: 1800 011 060
Customer Claims
Lodge a claim online 24/7 using Allianz’s online claim form
Email travelclaims@allianz-assistance.com.au or
Call 1300 725 154
The fine print
Any advice on this insurance is provided by AHL Investments Pty Ltd ABN 27 105 265 861 AR No. 338358 (Aussie) and not its franchisees or brokers who are distributors of Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL No. 234708 and are not authorised to provide any financial product advice. Any advice on this insurance is not based on any consideration of your objectives, financial situation or needs.
This insurance is underwritten by Allianz Australia Insurance Limited ABN 15 000 122 850, AFS Licence No. 234708 (Allianz) of Level 12, 2 Market Street, Sydney and is marketed by AHL Investments Pty Ltd ABN 27 105 265 861 (Aussie) of Level 28, 225 George Street, Sydney as an Authorised Representative AR 338358 of Allianz. Aussie, their franchisees and brokers are authorised to arrange and / or refer you to Allianz for this insurance as agent for Allianz. Terms, conditions, limits and exclusions apply. Before making a decision, please consider the Product Disclosure Statement (Home Vital, Home Classic, Home Prestige, Landlord, Car and Caravan).
If you purchase this insurance, Aussie will receive a commission that is a percentage of the premium. Where the policy is arranged or referred by an Aussie franchise or an Aussie broker, they will receive part of the commission from Aussie. If the agreed premium threshold is met, Aussie will also receive a percentage of the profit which exceeds the agreed profit threshold on Home (excluding flood), Landlord (excluding flood), Motor and Caravan and Trailer policies arranged or referred by it or its brokers to Allianz (or renewed with Allianz) in each calendar year. Aussie will also be reimbursed by Allianz for marketing costs incurred by it to promote Allianz’s products. This will be capped at a percentage of the premium earned on Home, Landlord, Motor and Caravan and Trailer policies arranged or referred by it or its brokers to Allianz (or renewed with Allianz) in the previous calendar year. Ask us for more details before we provide you with services.