Existing customers

couple drinking coffee in new home

Home, contents and landlord insurance claims

A convenient way to make a claim is via the online claim form. You’ll connect directly to Allianz, where you can submit an insurance claim notification 24 hours a day, 7 days a week, whenever it suits you.

Once it’s lodged, a claims consultant will contact you.

  • Secure form
  • No phone queues
  • Immediate confirmation number for your reference

Over the phone - 24 hours a day, 7 days a week claims hotline

Alternatively, you can call Allianz on 1300 491 283 and a consultant will happily help you with the claims process.

Travel Insurance

Need to make a travel insurance claim? You can lodge a claim via the online claim form, by emailing travelclaims@allianz-assistance.com.au or calling 1300 725 154 and speaking with an Allianz specialist.

 

Mortgage protection plan (MPP)

If you’re going through a stressful time and need to make a claim – our insurance partner, ALI Group, are here to help.

If you need to make a claim for the Involuntary Unemployment Benefit simply complete the MPP claim form request and the team at ALI will be in contact with you.

For all other claims, please call ALI on 1300 33 55 98 and one of their team members will be happy to assist.


Customer service and product information

Steps to make a claim or speak with the right provider:

  1. Find your insurance type
  2. Select the dates that you took out your insurance
  3. Call or email their customer service team

 

Building, contents and landlord insurance

If you have an enquiry relating to your existing Allianz Insurance policy or would like to make a claim, please contact Allianz on the details below:

 
Allianz Insurance 

Phone: 1300 491 283

Lodge a claim online 24/7 using Allianz’s Online Claim Form

Or Call Allianz 24/7 on 1300 491 283 and speak with a claims consultant.

If you are unsure who your policy is issued through, please email insurance@aussie.com.au

If you have an enquiry relating to your existing Auto & General policy, would like to obtain a copy of the Product Disclosure Statement or would like to make a claim, please contact the underwriter on the number below:

Auto & General Services

Customer Service Phone: 1300 858 747

Claims Phone: 1800 611 422

If you are unsure who your policy is issued through, please email insurance@aussie.com.au

If you have an enquiry relating to your existing Real Insurance policy, would like to obtain a copy of the Product Disclosure Statement or would like to make a claim, please contact the underwriter on the number below: 


Real Insurance 

Customer Service Phone: 13 19 48

Claims Phone: 13 19 48

Email: homeclaims@realinsurance.com.au

 

Motor Vehicle Insurance

If you have an enquiry relating to your existing  Allianz Insurance policy or would like to make a claim, please contact Allianz on the details below: 

Allianz Insurance

 Customer Service Phone: 1300 491 283

Lodge a claim online 24/7 using Allianz’s Online Claim Form

Or Call Allianz 24/7 on 1300 491 283 and speak with a claims consultant.

If you are unsure who your policy is issued through, please email insurance@aussie.com.au

If you have an enquiry relating to your existin Real Insurance policy, would like to obtain a copy of the Product Disclosure Statement or would like to make a claim, please contact the underwriter on the number below:

Real Insurance

Customer Service Phone: 13 19 48

Claims Phone: 13 19 48

Email: newclaims@realinsurance.com.au

If you are unsure who your policy is issued through, please email insurance@aussie.com.au

 

Mortgage Protection Plan

Mortgage Protection Plan

Customer Service

Phone: 1300 244 266

Hours of Operation:
8am-7pm Monday to Friday
(excluding NSW Public Holidays)

Customer Claims

Phone: 1300 244 266

Hours of Operation:

8am-7pm Monday to Friday

Postal Address:

GPO BOX 4737
SYDNEY
NSW 2001


Loan cover

Customer Service and Claims

Phone: 131 267
Email: askamp@amp.com.au

Hours of Operation:
8am-7pm Monday to Friday

Postal Address:

Customer Service
AMP Life Limited
PO Box 300
Parramatta NSW 2124

 

Life and Accident Insurance

Customer Service and Claims

Phone: 1300 244 266

Hours of Operation: 8am-8pm Monday to Friday

Postal Address:

Claims Department 
PO Box 6728 
Baulkham Hills NSW 2153


Funeral Insurance

Customer Service and Claims

Phone: 1300 244 266

Email: insurance.enquiries@aussie.com.au

Hours of Operation:

8am-10pm EST
Monday to Friday

Postal Address:

Claims Department
PO Box 6728
Baulkham Hills NSW 2153


Travel Insurance

Customer Service

Allianz Global Assistance

Phone: 1800 011 060

Customer Claims

Lodge a claim online 24/7 using Allianz’s online claim form

Email travelclaims@allianz-assistance.com.au or

Call 1300 725 154