Existing customers

Existing customers can find their relevant insurance policy and related customer service contact information below

Steps to make a claim or speak with the right provider:

  1. Find your insurance type
  2. Select the dates that you took out your insurance
  3. Call or email their customer service team

Home, contents and landlord insurance claims

A convenient way to make a claim is via the online claim form. You’ll connect directly to Allianz, where you can submit an insurance claim notification 24 hours a day, 7 days a week, whenever it suits you.

Once it is lodged, a friendly claims consultant will contact you as soon as possible.

  • Secure form
  • No phone queues
  • Immediate confirmation number for your reference

Over the phone - 24 hours a day, 7 days a week claims lodgement hotline

You can call the claims hotline on 1300 491 283 and a consultant will help you commence the claims process.


Travel Insurance

Need to make a travel insurance claim? You can lodge a claim via the online claim form, by emailing travelclaims@allianz-assistance.com.au or calling 1300 725 154 and speaking with an Allianz specialist.


My Protection Plan or Mortgage Protection Plan (MPP)

If you’re going through a stressful time and need to make a claim – our insurance partner, ALI Group, are here to help.

If you need to make a claim for the Involuntary Unemployment Benefit simply complete the MPP claim form request and the team at ALI will be in contact with you.

For all other claims, please call ALI on 1300 33 55 98 and one of their team members will be happy to assist.

Important information 

Aussie Insurance policyholders insured through Auto & General

Building, Contents and Landlord Insurance

  1. After 15 May 2017
  2. Between 15 April 2014 and 15 May 2017
  3. Before 15 April 2014

Motor Vehicle Insurance

  1. After 15 May 2017
  2. Before 15 April 2014

Mortgage Protection Plan

  1. Before 14 May 2017 and after 15 May 2017

Loan Cover

  1. Before 1 September 2013

Life and Accident Insurance

  1. Before 1 December 2013

Funeral Insurance

  1. Before 10 January 2013

Travel Insurance

  1. After 13 December 2017