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Home, contents and landlord insurance claims
A convenient way to make a claim is via the online claim form. You’ll connect directly to Allianz, where you can submit an insurance claim notification 24 hours a day, 7 days a week, whenever it suits you.
Once it’s lodged, a claims consultant will contact you.
- Secure form
- No phone queues
- Immediate confirmation number for your reference
Over the phone - 24 hours a day, 7 days a week claims hotline
Alternatively, you can call Allianz on 1300 491 283 and a consultant will happily help you with the claims process.
Travel Insurance
Need to make a travel insurance claim? You can lodge a claim via the online claim form, by emailing travelclaims@allianz-assistance.com.au or calling 1300 725 154 and speaking with an Allianz specialist.
Mortgage protection plan (MPP)
If you’re going through a stressful time and need to make a claim – our insurance partner, ALI Group, are here to help.
If you need to make a claim for the Involuntary Unemployment Benefit simply complete the MPP claim form request and the team at ALI will be in contact with you.
For all other claims, please call ALI on 1300 33 55 98 and one of their team members will be happy to assist.
Customer service and product information
Steps to make a claim or speak with the right provider:
- Find your insurance type
- Select the dates that you took out your insurance
- Call or email their customer service team
Building, contents and landlord insurance
If you have an enquiry relating to your existing Allianz Insurance policy or would like to make a claim, please contact Allianz on the details below:
Allianz Insurance
Phone: 1300 491 283
Lodge a claim online 24/7 using Allianz’s Online Claim Form
Or Call Allianz 24/7 on 1300 491 283 and speak with a claims consultant.
If you are unsure who your policy is issued through, please email insurance@aussie.com.au
If you have an enquiry relating to your existing Auto & General policy, would like to obtain a copy of the Product Disclosure Statement or would like to make a claim, please contact the underwriter on the number below:
Auto & General Services
Customer Service Phone: 1300 858 747
Claims Phone: 1800 611 422
If you are unsure who your policy is issued through, please email insurance@aussie.com.au
Motor Vehicle Insurance
If you have an enquiry relating to your existing Allianz Insurance policy or would like to make a claim, please contact Allianz on the details below:
Allianz Insurance
Customer Service Phone: 1300 491 283
Lodge a claim online 24/7 using Allianz’s Online Claim Form
Or Call Allianz 24/7 on 1300 491 283 and speak with a claims consultant.
If you are unsure who your policy is issued through, please email insurance@aussie.com.au
If you have an enquiry relating to your existin Real Insurance policy, would like to obtain a copy of the Product Disclosure Statement or would like to make a claim, please contact the underwriter on the number below:
Real Insurance
Customer Service Phone: 13 19 48
Claims Phone: 13 19 48
Email: newclaims@realinsurance.com.au
If you are unsure who your policy is issued through, please email insurance@aussie.com.au
Mortgage Protection Plan
Mortgage Protection Plan
Customer Service
Phone: 1300 244 266
Hours of Operation:
8am-7pm Monday to Friday
(excluding NSW Public Holidays)
Customer Claims
Phone: 1300 244 266
Hours of Operation:
8am-7pm Monday to Friday
Postal Address:
GPO BOX 4737
SYDNEY
NSW 2001
Loan cover
Customer Service and Claims
Phone: 131 267
Email: askamp@amp.com.au
Hours of Operation:
8am-7pm Monday to Friday
Postal Address:
Customer Service
AMP Life Limited
PO Box 300
Parramatta NSW 2124
Life and Accident Insurance
Customer Service and Claims
Phone: 1300 244 266
Hours of Operation: 8am-8pm Monday to Friday
Postal Address:
Claims Department
PO Box 6728
Baulkham Hills NSW 2153
Funeral Insurance
Customer Service and Claims
Phone: 1300 244 266
Email: insurance.enquiries@aussie.com.au
Hours of Operation:
8am-10pm EST
Monday to Friday
Postal Address:
Claims Department
PO Box 6728
Baulkham Hills NSW 2153
Travel Insurance
Customer Service
Allianz Global Assistance
Phone: 1800 011 060
Customer Claims
Lodge a claim online 24/7 using Allianz’s online claim form
Email travelclaims@allianz-assistance.com.au or
Call 1300 725 154
