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Financial hardship can come as a shock, with many people struggling to know where to start when tough times hit.
If you’ve recently become concerned about your financial position and are struggling, or think you may struggle to meet your financial commitments, our dedicated team are here to assist you.
Financial hardship? Let us help
Aussie provides a dedicated Hardship Management team for our customers with an Aussie Home Loans product*.
Our team of experts are there to assist you in financial hardship, both through reactive measures, i.e. a customer calls and advises they are under financial stress and need assistance, and proactive measures.
What is financial hardship?
Financial hardship comes in all shapes and sizes. Put simply, financial difficulty means you are unable, or have reason to believe you will soon be unable, to repay what you owe on any loan you may have.
Usually, this is as a result of changes in your life that are unexpected or unforeseen, such as:
- Natural disasters
- Illness
- Injury
- Change of employment and income
- Loss of employment
- Divorce or relationship breakdown
Financial hardship can be unavoidable as a result of one, or a combination of many, of the above circumstances. At Aussie, we’re here to help and our friendly team are on hand to guide you through this tough period.
What you can expect from the process
When you contact the Financial Hardship team, they’ll ask you a number of questions relating to your current financial status and may potentially ask you for any further supporting documentation.
To ensure we can assist in the most appropriate way possible, it’s important that you are open and honest in relation to your current financial circumstances.
Financial difficulty can be a tough time, but it is manageable. We will always strive and work together to find a solution that suits you.
Get in contact with the Aussie Home Loans Financial Hardship team today to ensure you’re not left feeling the pinch any more than you should.
Speak to our team
The Aussie Home Loans Hardship team can be contacted on 1300 44 55 66, Monday to Friday (8.30am – 5.30pm AEST).
